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Shipping

 

Freight Information

Shipping is possible to all locations within Australia.
Shipping charges are calculated at the checkout and it varies based on the weight of the product and location to be delivered. Whether it is free shipping or paid one, do not doubt on our shipping services. We offer exceptional services irrespective of the order placed.
Now, you can pay online and collect your products from our store.

Note: Orders placed across Australia before 2.00 PM on all weekdays are eligible for same day processing.
It doesn’t mean same day delivery. The standard delivery time applies for same day processing as well. All things requested must be in stock and accessible to be dispatched from our store. Same day processing isn’t applicable for public holidays, special and events that pull in a bizarrely high number of requests over a brief timeframe i.e.  free shipping promotions and off percentage sales.
  • A signature is required to collect all the deliveries unless ATL has been given.
  • Same Day Delivery benefit is not pertinent to P.O.Boxes or Parcel Lockers.
  • *Free shipping estimations depend on the aggregate sum payable for your order (barring shipping costs) and may not have any significant bearing when a voucher or a discount coupon has decreased your order amount below the $49.99 limit required to fit the bill to reap the benefit of free shipping.
  • *Flat rate, topped, same day delivery or free delivering advancements prohibit certain bulky things. However, it is excluded to pet hotels, coops, hutches, and carriers. The excluded items will be highlighted in your shopping basket and on item pages.
  • Deliveries (free or paid ) will be dispatched by means of a courier of our choice, as of now either Australia Post, Couriers Please or Fastway Couriers, and only to those areas where transport services are possible. Extreme remote locations will not be covered. For any queries, you can contact us before placing your order. We have the rights to cancel the orders that are difficult to be delivered at a reasonable amount.
  • Do not expect deliveries on public holidays.
  • It would be ideal to note that we do not offer international shipping.
If you have placed an order which is the excluded product from the over-sized product list, your order will be shipped by Australia Post with a cost based on the size, weight, and number of items you have ordered. You can view the shipping costs during the checkout out but, before placing the order.
  • 'Click and Collect' requests for in stock items received before 2:00 pm on weekdays will typically be accessible for collection by 2:00 pm the next day, or sooner. It is better you contact us before collecting the orders so that we will keep the orders ready before you arrive for collection. These collection conditions are only for click & collect the order.
  • Click and Collect orders that are bought by means of our site might be discharged under the accompanying strict conditions;
  • By displaying the credit card used for making the paying to our staff members at the time of collection.
  • Personal ID will be required to collect the orders paid by different means, i.e. Paypal.